Support

Email us at support@owlo.app. We reply within 2 working days, in English or Spanish.

To help you faster, tell us your TV’s brand and model, what you were doing and, if there is one, the error message on screen. Never send us your account password.

Before you write

• Owlo does not include channels or lists. If a channel or movie won’t play, first check that it works in another player: the stream comes from your provider, not from Owlo.
• Linking a TV: open Owlo on the TV, scan the QR code with your phone and sign in. You can also go to owlo.app/cuenta and type the code shown on screen.
• Changing TVs: unlink the old one in your account and link the new one. Up to 5 TVs fit.
• Forgot your password: in your account, tap “Forgot your password?” and we’ll send you a link to choose a new one.
• Pausing or deleting your account: in your account, at the bottom, “Delete my account”. You can pause it (your TVs stop playing and everything is kept) or delete it with all its data.
• Where to get a list? Owlo does not sell or recommend lists. We explain the legal options in Legal lists.

Reports

To report unlawful use of the service, follow the instructions in Reports.